Specialist, Prime Client Services - Remote

Overview

As a Specialist in Prime Client Services at Coinbase, you will play a crucial role in providing exceptional service to our institutional clients while working in a dynamic and collaborative environment.

In Short

• Join a high-performing team within Coinbase's Institutional Operations Services.
• Serve as a subject matter expert for institutional products.
• Manage operational queries and client communications end-to-end.
• Facilitate client demo calls and support client journeys.
• Collaborate cross-functionally to enhance client service.
• Drive process improvements and client experience enhancements.
• Work in a 24x7 global operating model.
• Adapt to evolving organizational needs.
• Demonstrate strong risk and control management.
• Utilize project management skills for effective execution.

Requirements

• 4+ years in an institutional client service role.
• Experience in financial services, fintech, or crypto.
• Ability to work within a risk and control framework.
• Strong communication skills across various channels.
• Proven problem resolution and escalation skills.
• Experience with process and client experience improvements.
• Ability to work structured shifts as required.
• High proficiency in cryptocurrency and Coinbase products is a plus.
• Experience using AI-powered tools in support roles is desirable.

Benefits

• Competitive salary with bonus eligibility and equity options.
• Comprehensive medical, dental, and vision benefits.
• Supportive work culture focused on collaboration and growth.
• Opportunities for professional development and feedback.
• Flexible working arrangements with remote options.