Remote Otter LogoRemoteOtter

Senior Manager, Trust & Safety Operations and Investigations - Remote

Posted 12 hours ago
All others
Full Time
USA
$230,265 - $270,900 USD/year

Overview

The Senior Manager, T&S Investigations & Operations will oversee ATO investigations, ATO labeling, and manual reviews, managing these functions as an integrated system that generates insights to inform upstream mitigations.

In Short

  • Lead a team of investigators conducting deep-dive ATO and scam investigations.
  • Build and maintain systems for tracking investigation findings.
  • Coach and develop investigators at varying experience levels.
  • Accountable for strategic direction for the ATO labeling program.
  • Drive the evolution of T&S manual review queues.
  • Partner with Risk PED, ML/DS, Litigation, and CX.
  • Own OKRs for investigations, labeling, and manual review functions.
  • Manage escalation readouts and provide incident support.
  • Build and maintain dashboards and reporting to track operational health.
  • 7+ years of experience in investigations or trust & safety.

Requirements

  • Deep expertise in ATO and social engineering scams.
  • Demonstrated expertise in structured investigative methodologies.
  • Experience operating at speed in a tech environment.
  • Strong cross-functional partnership skills.
  • SQL proficiency and experience working with AI/LLM tools.

Benefits

  • Competitive salary range with bonus eligibility and equity.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) plan available.
  • Support for in-person participation and team offsites.
Coinbase logo

Coinbase

Coinbase is a leading cryptocurrency exchange platform that allows users to buy, sell, and manage a variety of digital currencies. Founded in 2012, the company aims to create an open financial system for the world, making it easy for individuals and institutions to engage with cryptocurrencies. With a focus on security, user experience, and regulatory compliance, Coinbase has established itself as a trusted platform in the rapidly evolving blockchain and cryptocurrency landscape.

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