Senior Manager, Trust & Safety Operations and Investigations - Remote

Overview

The Senior Manager, T&S Investigations & Operations will oversee ATO investigations, ATO labeling, and manual reviews, managing these functions as an integrated system that generates insights to inform upstream mitigations.

In Short

• Lead a team of investigators conducting deep-dive ATO and scam investigations.
• Build and maintain systems for tracking investigation findings.
• Coach and develop investigators at varying experience levels.
• Accountable for strategic direction for the ATO labeling program.
• Drive the evolution of T&S manual review queues.
• Partner with Risk PED, ML/DS, Litigation, and CX.
• Own OKRs for investigations, labeling, and manual review functions.
• Manage escalation readouts and provide incident support.
• Build and maintain dashboards and reporting to track operational health.
• 7+ years of experience in investigations or trust & safety.

Requirements

• Deep expertise in ATO and social engineering scams.
• Demonstrated expertise in structured investigative methodologies.
• Experience operating at speed in a tech environment.
• Strong cross-functional partnership skills.
• SQL proficiency and experience working with AI/LLM tools.

Benefits

• Competitive salary range with bonus eligibility and equity.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan available.
• Support for in-person participation and team offsites.