Associate Manager, US Escalations Quality Assurance Program - Remote

Overview

As the Associate Manager for the US Escalations Quality Assurance Program at Coinbase, you will lead a team of Quality Assurance Experts to ensure compliance with AML/CFT regulations and enhance the quality of investigations and reports.

In Short

• Oversee Transactions Monitoring Escalations Quality Assurance Programs.
• Manage a team of Senior Quality Assurance Analysts.
• Conduct weekly capacity planning reviews.
• Establish and enhance QA metrics and SOPs.
• Perform Root Cause Analysis for improvement.
• Assist with compliance and internal audits.
• Ensure service level agreements and quality metrics are met.
• Collaborate with internal teams to improve workflows.
• Utilize metrics for data-driven recommendations.
• Identify and implement process optimization opportunities.

Requirements

• 6+ years BSA/AML experience in financial services.
• Professional compliance qualification (ICA, ACAMS).
• Strong communication skills.
• Line management experience.
• Experience in project management and process improvements.
• Strong planning skills.
• Data Analytics knowledge (Excel or Google Sheets).
• Flexible and adaptable to high-growth environments.
• Travel requirements up to 10%.

Benefits

• Target annual salary range of $144,500 - $170,000.
• Target bonus and equity options.
• Comprehensive benefits including medical, dental, and vision.
• 401(k) plan.