Remote Quality Assurance Program Manager - Nurse Call Center

Overview

Valor Healthcare is looking for a Quality Assurance program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.

In Short

• Responsible for monitoring the quality assurance and related processes.
• Coordinating QA initiatives and credentialing activities.
• Lead and supervise a team of healthcare professionals.
• Manage the implementation of nurse triage programs.
• Develop comprehensive plans for program execution.
• Oversee the formal tracking and reporting of program performance metrics.
• Maintain the highest standards of patient care and quality assurance.
• Ensure compliance with healthcare regulations and guidelines.
• Collaborate with cross-functional teams for project success.

Requirements

• Bachelor’s degree in healthcare management, business administration, or related field.
• Minimum of 3 years of experience managing a QA program.
• 3 years of experience in a clinical setting required.
• Experience in QA within healthcare or telehealth settings.
• Proven experience in supervisory positions.
• Ability to develop and implement QA protocols.
• Demonstrated interpersonal, analytical, organizational, and communication skills.
• Knowledge of QA best practices and quality metrics.
• US Citizenship is required.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.