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Technical Account Manager - Remote

Posted 3 weeks ago

Overview

Technical Account Managers at Cognite focus on helping our top-tier customers achieve successful outcomes through the full range of Cognite’s offerings. They take over the baton from Field Engineering in pre-sales and continue supporting customers beyond First Value.

In Short

  • Support top-tier customers in achieving successful outcomes.
  • Collaborate with Value Engineering to build value roadmaps.
  • Work closely with the Service team to optimize offerings.
  • Co-develop adoption programs and drive end-user interaction.
  • Gather feedback for Product Management.
  • Partner with Customer Enablement to scale learnings.
  • Help Account Management expand and renew customer engagements.

Requirements

  • Experience in Technical Account Management or Customer Success.
  • Strong understanding of SaaS products.
  • Excellent communication and collaboration skills.
  • Ability to build value roadmaps.
  • Experience in customer engagement and feedback gathering.

Benefits

  • Opportunity to work with a leading SaaS company.
  • Collaborative and innovative work environment.
  • Focus on personal and professional growth.
  • Engagement with top-tier customers.

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