Paralegal with Customer Service Skills - Remote

Overview

Join Codekeeper and play a crucial role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. We are seeking a talented Paralegal with a passion for customer service to thrive in this dynamic and multifaceted position.

In Short

• Manage legal drafting and review processes for customer agreements.
• Provide customer service support for inquiries about services.
• Assist customers in tech setup between their platforms.
• Support sales by guiding leads about services through email and chat.
• Draft reports based on customer-provided information.
• Work in a remote-first environment with a supportive team.
• Embrace opportunities for growth in a startup mindset.
• Participate in regular team activities and gatherings.
• Engage in a comprehensive onboarding process.
• Foster open communication and direct feedback.

Requirements

• Prior experience in customer success or a similar role preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts is crucial.
• Analytical thinking and proactive attitude.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs.
• Highly organized with strong attention to detail.
• Comfortable adapting in a fast-paced environment.

Benefits

• Passionate and fun-loving colleagues.
• Startup mindset with ample opportunities for growth.
• Regular team activities and gatherings.
• Comprehensive onboarding process.
• A supportive team that values open communication.
• A chance to excel in your career and make a difference.