Customer Service Professional with Multilingual Skills - Remote

Overview

Join Medtronic as a Customer Service Professional where you will support healthcare access and equity through exceptional customer service while working in a dynamic, multinational environment.

In Short

• Represent the company to internal and external customers.
• Answer product-related questions and manage customer orders.
• Handle order management investigations and resolve disputes.
• Work proactively with a focus on detail and analytical skills.
• Collaborate with management regarding customer credits and returns.
• Support a diverse team while also working independently.
• Contribute to process enhancements and improvements.
• Utilize multilingual skills to assist a broader customer base.
• Participate in a competitive salary and benefits package.
• Be part of a mission-driven company focused on healthcare innovation.

Requirements

• Spoken and written proficiency in English (minimum B2) and one additional European language (minimum B1).
• At least 1 year of experience in Customer Care Operations.
• A proactive and investigative mindset.
• Strong attention to detail and analytical skills.
• Able to work under time constraints.
• Team player with the ability to work independently.
• Willingness to recommend process enhancements.
• Excellent communication skills.
• Ability to manage multiple tasks effectively.
• Commitment to company values and mission.

Benefits

• Competitive salary and flexible benefits package.
• Short-term incentive eligibility through the Medtronic Incentive Plan.
• Supportive work environment that values employee contributions.
• Resources for career and life stage support.
• Opportunities for professional growth and development.
• Diverse and inclusive workplace culture.
• Access to innovative healthcare technology solutions.
• Collaboration with a global team of passionate professionals.
• Commitment to alleviating pain and restoring health.
• Engagement in meaningful work that impacts lives.