Paralegal with Customer Service Focus - Remote

Overview

Join Codekeeper and play a crucial role in driving customer success for our clients in a dynamic, multifaceted role where legal expertise meets technology and client engagement.

In Short

• Act as a bridge between the company and its customers, ensuring customer satisfaction and retention.
• Conduct legal research and draft legal documents.
• Provide customer service by answering queries about services and managing customer accounts.
• Support customers in setting up connections between their source code management platform.
• Work with leads to guide them about the services offered.
• Draft reports based on customer information.
• Collaborate with a supportive team that values communication and feedback.
• Participate in regular team activities and gatherings.
• Embrace a startup mindset with opportunities for growth.
• Join a remote-first company with a focus on a healthy organization.

Requirements

• Prior experience in customer success or a similar role preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Analytical thinking and a proactive attitude.
• Strong attention to detail and organizational skills.
• Comfortable adapting and multitasking in a fast-paced environment.
• Proficiency in modern web tools like Google Docs.
• Exposure to diverse companies of varying sizes and industries.
• Motivated individual ready to embrace challenges.

Benefits

• Passionate and fun-loving colleagues.
• Comprehensive onboarding process with a dedicated ramp-up period.
• A chance to excel in your career and make a difference.
• Regular team activities and gatherings.
• A supportive team that values open communication and direct feedback.