Paralegal in Customer Success (LegalTech) - Remote

Overview

As a Paralegal with a passion for customer service at Codekeeper, you will play a pivotal role in enhancing customer satisfaction and retention while combining legal expertise with technology.

In Short

• Join a dynamic LegalTech company focused on customer success.
• Draft and review legal documents tailored to customer needs.
• Provide exceptional customer service and support for our SaaS product.
• Assist customers with technical setup and account management.
• Engage with leads and support the sales process via email and chat.
• Draft reports based on customer-provided information.
• Work in a fast-paced, remote-first environment.
• Collaborate with a passionate and supportive team.
• Opportunities for growth within a startup mindset.
• Comprehensive onboarding and training provided.

Requirements

• Familiarity with LegalTech concepts is crucial.
• Prior experience in customer success or a similar role preferred.
• Proficiency in drafting legal documents.
• Strong analytical thinking and proactive attitude.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs.
• Highly organized with attention to detail.
• Ability to adapt and multitask in a fast-paced environment.

Benefits

• Work with passionate and fun-loving colleagues.
• Startup mindset with ample opportunities for growth.
• Regular team activities and gatherings.
• Comprehensive onboarding process with a dedicated ramp-up period.
• A supportive team that values open communication and direct feedback.
• A chance to excel in your career and make a difference.