Paralegal for Customer Success in LegalTech - Remote

Overview

Join Codekeeper and play a key role in driving exceptional customer success for our clients as a Paralegal in a dynamic LegalTech environment.

In Short

• Work at the intersection of legal drafting, customer communication, and technical support.
• Ensure customer satisfaction and retention through effective legal and customer service.
• Draft legal documents and manage customer requests efficiently.
• Support customers in setting up connections with their source code management platforms.
• Engage with leads to guide them about services via email and chat.
• Draft reports based on customer-provided information.
• Collaborate with a supportive team that values open communication.
• Opportunity for personal and professional growth in a startup environment.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Work in a remote-first company with a focus on a healthy organization.

Requirements

• Prior experience in customer success or a similar role preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts is crucial.
• Excellent written English communication skills.
• Strong organizational skills and attention to detail.
• Comfortable adapting and multitasking in a fast-paced environment.
• Analytical thinking and a proactive attitude.
• Experience with modern web tools like Google Docs.
• Exposure to diverse companies of varying sizes and industries.

Benefits

• Passionate and fun-loving colleagues.
• Startup mindset with ample opportunities for growth.
• Regular team activities and gatherings.
• A supportive team that values open communication and direct feedback.
• A chance to excel in your career and make a difference.