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Technical Support Specialist - Remote

Posted 7 weeks ago
Customer Service
Full Time
Philippines

Overview

The Technical Support Specialist at Coda provides high-quality technical support on the platform to users, in-house developers, and partners globally, ensuring effective communication and resolution of issues.

In Short

  • Provide high-quality technical support on Coda's platform.
  • Monitor and resolve technical queries from stakeholders.
  • Manage multiple cases simultaneously.
  • Assist in QA testing for stakeholders.
  • Identify and escalate issues to key stakeholders.

Requirements

  • 3+ years of technical support experience in relevant industries.
  • Diploma/Degree in Computer Science or IT.
  • Good written and verbal communication skills.
  • Flexible and responsive to changes.
  • Attention to detail and strong problem-solving skills.
  • Basic understanding of programming languages.
  • Willingness to work in shifts.
  • Familiarity with monitoring and ITSM tools.

Benefits

  • Opportunity to work with leading publishers in the gaming industry.
  • Exposure to a fast-growing fintech environment.
  • Collaborative team culture.
  • Professional development opportunities.
  • Flexible working hours.
Coda logo

Coda

Coda is an innovative company focused on transforming the high-volume payments and e-commerce landscape. With a commitment to building robust, distributed systems, Coda is equipped to handle significant traffic spikes while maintaining a dynamic development environment. The company emphasizes a balance between teamwork and individual autonomy, leveraging modern cloud infrastructure, particularly AWS, and employing cutting-edge technologies such as infrastructure-as-code and microservices. Coda's Codashop Team operates a thriving B2C e-commerce marketplace, serving millions of users across over 60 countries, and is dedicated to providing exceptional user experiences and secure access to digital content. Coda fosters a culture of ownership and servant leadership, empowering top talent to drive technological advancements and product innovation.

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