Remote Otter LogoRemoteOtter

Senior Manager of Managed Services Engineering - Remote

Posted 2 weeks ago
Project Management
Full Time
USA
$137,000 - $190,360/year

Overview

As the Senior Manager of Managed Services Engineering, you will lead and oversee the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets.

In Short

  • Provide strategic direction and vision for the Managed Services Engineering Teams.
  • Work with other senior leaders to develop and strengthen offerings.
  • Cultivate strong relationships with clients to understand their environments and business needs.
  • Lead and develop a high-performing team in a collaborative work environment.
  • Oversee operational processes ensuring alignment with industry best practices like ITIL.
  • Drive a culture of continuous improvement using key metrics and feedback.
  • Manage operational costs and drive cost optimization initiatives.
  • Collaborate with internal stakeholders for synergy across departments.
  • Establish performance metrics and provide updates to senior management.

Requirements

  • Bachelor's degree plus 10 years of experience in consulting or IT services delivery.
  • Extensive experience in process management and improvement with ITIL knowledge.
  • Excellent leadership and team-building skills.
  • Exceptional communication skills for various audiences.
  • Strong analytical and problem-solving abilities.
  • Proven ability to build relationships with clients and stakeholders.
  • Experience in financial management and budgeting.
  • Willingness to travel up to 25% of the time.
  • Experience with Networking, Collaboration, and Citrix technologies is a plus.

Benefits

CO1003 CDW Technologies logo

CO1003 CDW Technologies

CDW is a leading multi-brand provider of information technology solutions, serving business, government, education, and healthcare customers across the United States, the United Kingdom, and Canada. As a Fortune 500 company and a member of the S&P 500 Index, CDW helps its clients navigate the complexities of the IT market and maximize their technology investments. The company is committed to fostering an inclusive workplace and is an equal opportunity employer.

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