Customer Service Representative - Remote

Overview

Cloverleaf Care is seeking a Customer Service Representative with 3+ years of experience. This is a remote position located in Nigeria, specifically for the US day shift.

In Short

• Remote position based in Nigeria.
• Full-time work during US day shift (5:30PM - 2:30AM WAT, M-F).
• Requires 3+ years of customer service experience.
• Must have excellent spoken and written English skills.
• Experience in a team environment is required.
• Responsibilities include scheduling, hiring, and customer service.
• Must have a reliable high-speed internet connection.
• Requires a dedicated home office space.
• Competitive pay and career advancement opportunities.
• Positive work environment with a focus on employee recognition.

Requirements

• 3+ years experience in a Customer Service role.
• Fluent communication skills in English, both spoken and written.
• Expert level computer experience with documents, sheets, and web applications.
• Excellent problem-solving skills.
• Detail-oriented, highly organized, dependable, and a multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with US or UK consumers.
• Must demonstrate clear phone call voice quality and HD video quality.
• Dedicated home office space.
• Strong work ethics and a professional attitude.

Benefits

• Competitive pay!
• Promising career advancement opportunities.
• Permanent work from home in a positive work environment.
• Training and education provided.
• Recognition and incentives from management.