Technical Account Manager (FinOps) - Remote

Overview

As a Technical Account Manager/FinOps Account Manager, you will put two of your passions — data analysis and empowering customers — to work every day. You’ll work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help guide them on their FinOps journey.

In Short

• Ongoing customer segment onboarding and implementation initiatives
• Form and maintain strong strategic relationships across key customer personas
• Communicate value and monitor performance metrics/KPIs
• Be the Customer Success ambassador for the product and engineering teams
• Introduce new products/features and champion business outcomes
• Solve complex customer/vendor issues
• Build and monitor customer adoption metrics
• Support retention and expansion for your assigned customer segment
• Develop and maintain operational and design effectiveness of internal controls
• Create and maintain standards for data analysis and presentations

Requirements

• Experience in Technical Account Management or similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work cross-functionally with various teams
• Experience with cloud services and cost management
• Proven track record in customer success and relationship management
• Familiarity with performance metrics and KPIs
• Ability to develop scalable technical solutions
• Experience in conducting business reviews
• Strong presentation skills

Benefits

• Opportunity to work with leading technology
• Collaborative and innovative work environment
• Professional development opportunities
• Flexible working arrangements
• Competitive salary and benefits package