Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. You’ll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience.

In Short

Build relationships with customers and conduct regular reviews.
Train customers on product usage and new features.
Address technical issues and manage escalations.
Advocate for customer needs and contribute to workshops.
Partner with the Sales team to expand usage.

Requirements

4+ years in a technical customer-facing role.
Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.)
Familiarity with endpoint security, cloud principles, and Python basics.
Excellent communication and problem-solving skills.

Benefits

Remote-first company!
Remote-friendly environment and culture that nurtures company and team events to stay connected
Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Stock Option Plan

CloudQuery

CloudQuery is a dynamic Series A startup specializing in high-performance data integration solutions. As the creator of an open-source ELT framework powered by Apache Arrow, CloudQuery facilitates seamless data movement for SREs, platform teams, and security teams within Fortune 500 companies. The company focuses on helping cloud and security engineers understand their infrastructure and maintain security posture through its innovative platform. With a commitment to a remote-first culture, CloudQuery offers competitive compensation and significant opportunities for professional growth.

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