Support Engineer - Unified Team - Remote

Overview

The Support Engineer is responsible for delivering world-class technical support to customers, utilizing Linux expertise to resolve issues and ensure customer satisfaction.

In Short

• 100% remote role open to LATAM candidates.
• First point of contact for incoming customer tickets.
• Analyze, troubleshoot, and resolve technical issues.
• Collaborate with the development team for bug-fixing.
• Ensure customer happiness with products and services.
• Create and maintain Knowledge Base articles.
• Contribute insights for product development.
• Act as the face of the company to customers.
• Work towards quick resolutions or escalate as needed.
• Support team efficiency and customer satisfaction.

Requirements

• Extensive knowledge of Linux.
• Excellent listening and communication skills.
• Customer-first approach.
• Ability to work in a remote-first environment.
• Experience in technical support is a plus.

Benefits

• Remote work flexibility.
• Supportive team environment.
• Opportunities for professional growth.
• Contributions to product development.
• Access to a global clientele.