Support Engineer - Unified Team (remote-only position)

Overview

The Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues get off to a successful start. This role acts as the face of the company, representing the Global Services organization.

In Short

• Provide world-class technical support to customers.
• Analyze and solve technical issues using Linux skills.
• Collaborate with developers for troubleshooting and bug-fixing.
• Engage directly with customers to ensure satisfaction.
• Create Knowledge Base articles based on findings.

Requirements

• Technical problem-solver with a customer-centric mindset.
• Familiarity with Linux-based operating systems.
• Organized and responsive, able to work remotely.
• Flexible to work shifts as needed.

Benefits

• Focus on professional development.
• Interesting and challenging projects.
• Flexible working hours.
• Paid vacation and unlimited sick leave.
• Medical insurance reimbursement.
• Co-working and gym/sports reimbursement.
• Opportunity for rewards for innovative ideas.