Support Engineer - Unified Team - Remote

Overview

The Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues get off to a successful start, providing world-class technical support to customers.

In Short

• 100% remote role that can be located anywhere.
• Handle customer inquiries and issues efficiently.
• Gather information and search for resolutions in documentation.
• Review known error/bugs database for quick resolution.
• Escalate unresolved tickets to higher levels as necessary.
• Provide a positive customer experience with empathy and understanding.
• Familiarity with internal policies and technical documentation.
• Contribute to knowledge base documentation.
• Analyze and solve technical issues using Linux skills.
• Engage directly with customers and involve in product development.

Requirements

• Strong technical skills in Linux.
• Excellent communication and listening skills.
• Experience in customer support or technical support roles.
• Ability to troubleshoot and fix issues effectively.
• Familiarity with knowledge base management.

Benefits

• Work in a fully remote environment.
• Opportunity to contribute to product development.
• Engagement with a global customer base.
• Supportive team culture.