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Zendesk Product Owner & Systems Administrator - Remote

Posted 3 weeks ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

We are seeking an experienced Zendesk Product Owner & Systems Administrator to join Worker Operations at Clipboard Health. This role combines technical system administration with strategic product ownership of our Zendesk implementation. The ideal candidate will serve as the principal architect of our Zendesk ecosystem, driving technical excellence while ensuring the platform evolves to meet our growing business needs.

In Short

  • Own the complete Zendesk technical roadmap, including feature releases and customizations.
  • Lead technical discovery sessions with stakeholders.
  • Develop and maintain comprehensive technical documentation.
  • Architect and implement complex workflows and automation rules.
  • Manage complex API integrations and custom middleware solutions.
  • Establish and maintain robust security protocols for Zendesk.
  • Proactively identify opportunities for system improvements.
  • Maintain 99.9% system availability and performance standards.
  • 4+ years experience with Zendesk administration.
  • Strong background in contact center operations.

Requirements

  • 4+ years experience with Zendesk administration.
  • Deep technical knowledge of Zendesk's complete product suite.
  • Proven experience with Zendesk's advanced features.
  • Strong background in contact center operations.
  • Demonstrated ability to manage complex technical projects.
  • Excellence in technical documentation.

Benefits

  • Pathway to Senior Admin Leadership positions.
  • Opportunities to lead a team of Technical System Administrators.
  • Drive wide technical strategy.
  • Influence product direction with major vendors.
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Clipboardhealth

Clipboard Health is an innovative company focused on building and scaling labor marketplaces across various verticals, including Long Term Care, Dental, and Pharmacy. With a proven track record of achieving significant annualized gross sales volume without the need for additional features, Clipboard Health is committed to operational excellence and enhancing customer experiences. The company fosters a culture of creativity and risk-taking, encouraging employees to drive growth and efficiency in their roles. As a rapidly growing organization valued at $1.3 billion, Clipboard Health offers a dynamic work environment where team members can thrive while working remotely, primarily targeting markets in North America, South America, and Europe.

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