Client Support Specialist (Workplaces - B2B) - Remote

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is primarily a voice-based role where you will proactively solve client issues and ensure a seamless experience for our customers.

In Short

• Deliver fast, accurate, and empathetic support to workplace customers.
• Navigate tools like Zendesk to investigate cases and maintain documentation.
• Apply critical thinking to troubleshoot issues and escalate when necessary.
• Work cross-functionally with various teams to resolve customer issues.
• Uphold company values in every interaction.
• Open to candidates of all experience levels.
• 100% remote work opportunity.
• Fast-paced startup environment.
• Flexible working hours with weekend availability required.
• Opportunity to make a significant impact with workplace customers.

Requirements

• Customer-centric mindset and strong communication skills.
• Proactive problem-solving abilities.
• High accountability and standards in work.
• No specific degree required; skills are prioritized.

Benefits

• Work from anywhere in the world.
• Opportunity to grow within a fast-paced startup.
• Fair hiring process based on skills.
• Supportive work environment focused on customer success.