CRM Growth Manager - Remote

Overview

We’re looking for a hands-on, ambitious CRM Growth Manager who is passionate about helping people across South Africa make better financial decisions. In this highly cross-functional, fast-paced role, you’ll be at the heart of driving adoption, engagement, and monetisation, using email, push notifications, in-product messaging and future mobile channels to bring our product experience to life.

In Short

• Oversee the day-to-day operations of the local CRM team.
• Own and manage the South Africa BAU calendar and seasonal commercial exclusive campaigns.
• Serve as the South Africa SME for CRM.
• Align the South African business strategy with the Global CRM strategy.
• Own key performance targets and track customer engagement metrics.
• Shape the customer lifecycle experience with localised content.
• Champion the customer’s voice in strategic decisions.
• Identify opportunities to maximise user value and commercial outcomes.
• Drive a culture of excellence in team deliverables.
• Collaborate cross-functionally with various teams.

Requirements

• 4+ years of experience in CRM within a B2C digital business.
• Experience in a Growth-focused role is essential.
• Hands-on experience with email and push marketing.
• Strong analytical and data skills.
• Proficient in Excel and reporting on CRM KPIs.
• Basic HTML knowledge for email marketing.
• Exceptional communication and relationship-building skills.
• Ability to thrive in fast-paced environments.

Benefits

• 20 paid holidays plus public holidays.
• Pension Fund contribution over and above salary.
• Private Medical Insurance.
• Flexible work hours and ability to work from home.
• Continued investment into learning and development.
• Monthly team events and office days out.
• Employee Assistance Program.