Remote RPM Coordinator - CMA

Overview

Chronic Care Staffing is seeking a compassionate and detail-oriented Remote RPM Coordinator – CMA to support patients living with chronic or high-risk conditions through Remote Patient Monitoring (RPM). In this role, you will monitor biometric data, educate patients on device usage, escalate critical findings, and act as a crucial liaison between patients and their healthcare providers. Your work helps improve patient outcomes, promote adherence to care plans, and reduce hospitalizations through real-time monitoring and timely intervention — all from a fully remote, HIPAA-compliant home office.

In Short

• Conduct patient onboarding and device education calls for new RPM enrollees.
• Monitor daily biometric data (blood pressure, glucose, weight, oxygen saturation, etc.).
• Identify abnormal readings and follow escalation protocols to notify providers.
• Perform monthly RPM engagement calls and address patient concerns.
• Troubleshoot device connectivity or usage issues.
• Communicate with patients and caregivers about their conditions, goals, and progress.
• Support patient self-management and adherence to provider-developed care plans.
• Coordinate with healthcare teams to ensure timely responses to alerts.
• Document all interactions and interventions accurately in the EHR/RPM portal.
• Educate patients on lifestyle modifications, risk reduction, and monitoring importance.

Requirements

• Must be a Certified Medical Assistant (CMA).
• Experience in remote patient monitoring preferred.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues with medical devices.
• Detail-oriented with strong organizational skills.
• Knowledge of CMS RPM billing and documentation requirements.
• Compassionate and patient-focused approach.
• Ability to work independently in a remote setting.
• Proficient in using Electronic Health Records (EHR) systems.
• Ability to meet productivity expectations for monitoring and outreach.

Benefits

• Paid Time Off
• Health Care
• Dental
• Growth Opportunities
• Pay Reviews
• Vision