Remote Care Coordinator (CMA/RMA)

Overview

Chronic Care Staffing (CCS) is seeking a compassionate and detail-oriented Remote Care Coordinator (CMA/RMA) to join our chronic care management team. This role is ideal for certified medical assistants who thrive in a virtual care environment and enjoy supporting patients managing chronic conditions.

As a Care Coordinator, you will serve as a consistent point of contact for patients, providing outreach, education, care coordination, and documentation — all within a HIPAA-compliant remote setting.

In Short

• Conduct monthly Chronic Care Management (CCM) outreach calls and verbal enrollments
• Perform health risk assessments and assist with Transitional Care Management services
• Support Remote Patient Monitoring (RPM) programs and chronic condition tracking
• Communicate with patients and families regarding medications, diagnoses, and care plans
• Collaborate with physicians and healthcare teams to ensure coordinated care delivery
• Promote adherence to individualized care plans and patient education goals
• Connect patients with appropriate community resources when needed
• Maintain accurate documentation in EHR systems and meet call volume expectations
• Ensure compliance with CMS guidelines and CCS quality standards

Requirements

• Must be a certified medical assistant (CMA) or registered medical assistant (RMA)
• Experience in chronic care management preferred
• Strong communication and interpersonal skills
• Ability to work independently in a remote setting
• Familiarity with EHR systems and HIPAA regulations
• Detail-oriented with strong organizational skills
• Ability to handle sensitive patient information with confidentiality
• Must reside in PST or MST time zone
• Availability to work Monday–Friday

Benefits

• Competitive hourly pay
• Work from home flexibility
• Supportive team environment
• Opportunities for professional development
• Health benefits may be available
• Flexible schedule within set hours
• Paid training and onboarding
• Employee recognition programs
• Access to resources for continuing education