QA Manager - Remote

Overview

As QA Manager, you will report into the Customer Experience (CX) Operations Group and work across the other CX functions to ensure a robust and structured QA process for all customer deliverables.

In Short

• Establish and maintain a Quality Management System and QA Model.
• Define a standard QA model for consistent application across all programs.
• Establish detailed test scripts for different scenario testing.
• Track issues in customer deliverables released to production.
• Monitor production support tickets to identify trends.
• Review incidents and document root causes.
• Facilitate successful hand-offs between CX functional groups.
• Perform implementation audits against customer contracts.
• Attend project team implementation retrospectives.
• Work with project teams on external communications around incidents.

Requirements

• 10+ years in a quality assurance / quality management function in a software company.
• Experience establishing a Quality Management System (QMS).
• Prior CAPA experience and conducting reviews.
• Ability to work between professional services and software teams.
• Lean / 6-sigma training strongly preferred.

Benefits

• Competitive salary of $135,000 - $160,000.
• Comprehensive benefits package.
• Opportunity to make a significant impact on a digital health solution.
• Culture of accelerated professional development.
• Respectful and fun work environment.