AVP, Client Service Manager - Remote

Overview

The Client Service Manager provides full leadership and supervisory responsibility, ensuring effective team performance and a remarkable client experience.

In Short

• Directly manages a team of up to 25 associates.
• Coaches and mentors the team to handle client requests.
• Ensures a culture of accountability, integrity, and respect.
• Participates in recruitment activities as needed.
• Drives compliance with applicable laws and regulations.
• Creates a trusting and engaging work environment.
• Provides leadership and feedback on individual performance.
• Manages performance and productivity objectives.
• Participates in continuous quality improvement activities.
• Evaluates and manages risks associated with business decisions.

Requirements

• 5-8 years of relevant experience.
• Project management experience.
• Bachelor’s/University degree or equivalent experience.

Benefits

• Equal opportunity employer.
• Consideration for candidates without regard to protected characteristics.
• Accessibility accommodations for applicants with disabilities.