Customer Support Specialist - Remote

Overview

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 170 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!

In Short

• Expand our customer support team as the first line of support for our customers.
• Respond to open support inquiries and solve complex problems.
• Work directly with customers and internal teams to find solutions.
• Full-time remote role based in APAC time zones.
• Set schedule of Tuesday-Saturday after a 90-day training period.
• Prioritize customer issues across email, chat, and community channels.
• Become an expert on the Circle product and internal tools.
• Collaborate with engineers and designers to troubleshoot issues.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

Requirements

• Strong alignment with our values.
• Proficient in English at CEFR Level C2 / ILR Level 5.
• 1+ years of experience in a customer support role, ideally in SaaS.
• Strong written and verbal communication skills.
• Excited to be part of a startup with strong traction.
• Skilled at understanding and implementing technical workflows.
• Love understanding customer needs and being helpful.
• Team player who thrives in a collaborative environment.
• Eager to learn new topics and embrace product developments.

Benefits

• Fully remote: work from anywhere in the world!
• Autonomy and trust to do your job.
• 35 days of PTO annually and a paid sabbatical after 5 years.
• Generous U.S. benchmarked compensation and startup equity.
• Awesome medical coverage with 100% coverage for you and your family.
• Parental leave for parents expanding their family.
• Home office stipend to help you get up and running.
• Learning & development stipend to help you level up your skills.
• Annual bonus potential for eligible roles.
• Company retreats twice a year in beautiful locations.