Veterinary Care Representative - Remote

Overview

Chewy is looking for a Veterinary Care Representative to join our Healthcare Team. Join a team that cares deeply about improving pet health and providing outstanding customer service for both the pet parent and veterinary community.

In Short

• Field inbound contacts for local practice dials and 877 CVC dials.
• Assist with scheduling appointments for clients at various clinical locations.
• Engage with customers in a virtual call center environment.
• Conduct outreach for Prior Medical Requests (PMRs) authorization.
• Handle inbound and outbound email traffic from clients and vendors.
• Collect and upload PMR details for patients scheduled within the Chewy Vet Care ecosystem.
• Conduct record audits and review patient medical records.
• Ensure customer information is kept confidential.
• Function as the liaison between clients and clinical staff.
• Participate in team activities to review performance and processes.

Requirements

• 1-3+ years of small animal veterinary experience or equivalent industry experience.
• 1-3+ years of customer service experience.
• Excellent communication skills (written, verbal, and listening).
• Ability to multi-task in a fast-paced environment.
• Proficiency in using computers for data entry and navigation.
• Willingness to work 40hrs/weekly, including some weekends.
• Must pass a background check and drug screen.

Benefits

• Opportunity to work in a caring environment focused on pet health.
• Flexible shift scheduling.
• Supportive team culture.
• Potential for overtime opportunities.
• Training and development opportunities.