Customer Support Representative (CSR) - Remote

Overview

Checkbook is a leading FinTech company revolutionizing the way businesses send and receive digital payments. Our innovative platform enables businesses to send and receive checks securely and instantly without the need for physical checks or any manual intervention. We are dedicated to providing simple, reliable, and cost-effective payment solutions to our clients.

In Short

• Provide prompt and effective support to customers regarding payment-related inquiries.
• Identify areas for process improvement within the payment operations workflow.
• Help customers maximize the platform's benefits.
• Gather customer feedback to improve usability.
• Collaborate with cross-functional teams.
• Deliver exceptional customer experiences.
• Explain complex issues in simple terms.
• Work effectively under pressure.
• Communicate with a customer-centric approach.
• Familiarity with payment management tools is a bonus.

Requirements

• 1-3 years of experience in a customer support or customer success role.
• Strong attention to detail and analytical skills.
• Entrepreneurial mindset with a desire to learn.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Customer-centric approach.
• Bonus for familiarity with payment management tools.

Benefits

• Insurance (Medical, Dental, Vision, LTD and a variety of other programs).
• 401k.
• Equity.
• Catered meals (in office).