Tech Support Manager - Remote

Overview

As a Tech Support Manager, you will lead the technical support function at CertifyOS, ensuring smooth resolution of internal and client issues while optimizing support processes.

In Short

• Lead the technical support function at CertifyOS.
• Ensure smooth resolution of internal and client issues.
• Optimize support processes for efficiency.
• Manage a team of support engineers.
• Build a scalable support function.
• Align support function with company growth objectives.
• Foster a meritocratic environment.
• Promote trust, transparency, and accountability.
• Challenge the status quo in support processes.
• Contribute to redefining healthcare data infrastructure.

Requirements

• Experience in technical support management.
• Strong leadership skills.
• Ability to optimize processes.
• Experience in managing support teams.
• Excellent problem-solving skills.
• Understanding of healthcare data systems.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Commitment to company values.
• Experience in client relations.

Benefits

• Opportunity to work in a cutting-edge technology environment.
• Be part of a purpose-driven team.
• Contribute to innovative healthcare solutions.
• Work in a meritocratic environment.
• Access to professional development opportunities.
• Collaborate with experienced professionals.
• Participate in a culture of trust and transparency.
• Engage in challenging and rewarding work.
• Be part of a company backed by top-tier VC firms.
• Join a team with a bold vision for the future.