Quality Assurance Team Lead - Remote

Overview

As a Quality Assurance Team Lead at CertifyOS, you will be responsible for leading a team of quality auditors, ensuring high performance and quality standards in the auditing of credentialing files within the healthcare sector.

In Short

• Lead a team of quality auditors to ensure compliance with quality standards.
• Manage and mentor team members to improve performance metrics.
• Coordinate with various departments to resolve complex cases.
• Oversee daily operations and continuous improvement efforts.
• Conduct performance reviews and hold regular team meetings.
• Develop and maintain documentation for training and audit protocols.
• Identify trends and root causes in credentialing errors.
• Passionate about mentoring and developing team members.
• Strong organizational and multitasking skills required.
• Experience in healthcare credentialing is preferred.

Requirements

• 1-2 years in a quality assurance or auditing role.
• Prior leadership or team coordination experience.
• Incredible coaching skills and a passion for metrics improvement.
• Ability to understand and improve processes.
• Strong organizational skills and ability to prioritize.

Benefits

• Work in a meritocratic environment where your voice is valued.
• Be part of a team redefining healthcare data infrastructure.
• Opportunity for personal and professional growth.
• Engage in a culture of trust, transparency, and accountability.
• Work with a team that has extensive experience in provider data systems.