Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be a trusted advisor to major Ceros customers across a host of industries, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

In Short

• Strengthen client relationships health post-sale by deeply embedding yourself in their accounts to drive high engagement.
• Assess customer health and provide monthly check-ins to provide ongoing value.
• Serve as a client advocate aiming to drive strong renewal rates, reduce churn, and generate expansion opportunities.
• Maintain a deep understanding of our product and speak with customers about relevant features.
• Collaborate with relevant ecosystem partners to ensure client success measures are met.
• Develop and execute strategic plans for internal stakeholders.
• Quickly identify accounts where usage is low and take action to increase adoption.
• Renew customers at a 90% or higher ratio.

Requirements

• 1+ years of quota-holding customer success/account management experience in a SaaS business environment.
• Experience balancing the needs of multiple stakeholders and working under tight time frames.
• Proven track record in a client-facing role, driving client engagement.
• Demonstrates high degree of organization and proficiency leveraging internal systems.
• Excellent communication skills and confidence to build relationships at all levels.
• Willingness to travel to in-person meetings.
• A second language is an advantage.

Benefits

• Stock options.
• Paid parental leave: 12 weeks for primary caregivers, 4 weeks for secondary caregivers.
• Flexible time off.
• Paid Sick days.
• Stipend for your home office setup.
• Excellent gear (Macbook Pro, external monitor, etc.).
• Stipend towards collaborative experiences.
• Unlimited access to co-working spaces around the globe.