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Patient Operations Specialist - Remote

Posted 1 hour ago
Customer Service
Full Time
OR, USA

Overview

The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal, ensuring every interaction is seamless, supportive, and secure.

In Short

  • Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA)
  • Provide exceptional customer service by phone
  • Verify registration information
  • Fill in required fields within EMR
  • Communicate clearly with staff across departments
  • Schedule appointments accurately
  • Perform insurance verification
  • Maintain the Patient Portal
  • Exercise problem-solving and conflict resolution
  • Participate in training programs for new hires

Requirements

  • High School diploma or equivalent required
  • Three years of customer service experience required
  • Intermediate and advanced phone, verbal, and computer skills
  • Flexibility to handle various tasks
  • Epic EMR experience preferred
  • Proficient with Microsoft Office Suite
  • Bilingual in Spanish and English a plus

Benefits

  • 401k and Profit sharing
  • HSA, HRA, and FSA Enrollment
  • Medical, Life, Vision, and Dental Insurance
  • Supplemental insurance Options
  • Pediatric Care Benefits
  • Employee Assistance Program (EAP)
  • Working with Amazing Kids
Central Oregon Pediatric Associates logo

Central Oregon Pediatric Associates

Central Oregon Pediatric Associates (COPA) is the largest pediatric practice in the region, providing excellent, comprehensive, and compassionate medical care to children in Central Oregon for over 45 years. With a mission to exceed patient expectations in a friendly and welcoming environment, COPA operates as a thriving, independent partnership that offers pediatric primary care services, behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. The organization is committed to serving diverse families, including those for whom English is not the first language, and provides interpreters at all locations and shifts. COPA has four convenient locations in Bend and Redmond, is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice, ensuring that families have access to quality healthcare whenever they need it.

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