Customer Service Advocate II - Outbound - Remote

Overview

As a Customer Care professional at Centene, you will deliver education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.

In Short

• Delivers education and information to members and providers.
• Facilitates outbound calls for timely support.
• Escalates calls when necessary.
• Maintains performance and quality standards.
• Documents information for quality tracking.
• Stays updated on policies and regulations.
• Assists with product awareness campaigns.
• Requires a High School diploma or GED.
• 1-2 years of related experience preferred.
• Offers flexible work schedules.

Requirements

• High School diploma or GED required.
• 1-2 years of customer service experience.
• Experience in a contact center environment preferred.
• Strong communication skills.
• Ability to problem-solve effectively.
• Familiarity with CRM applications.
• Willingness to learn and adapt.
• Must adhere to quality standards and policies.
• Ability to work flexible hours.
• Commitment to diversity and equal opportunity.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work options.
• Comprehensive benefits package.
• Support for career development.
• Diversity and inclusion initiatives.
• Commitment to employee wellness.