Accounts Receivable Specialist - Remote

Overview

This position is responsible for managing a portfolio of accounts, ensuring effective enforcement of credit and collection policies, and providing support to the VP of Credit and Collections. The role involves partnering with Operations, Sales, and Customer Service to manage large balance strategic accounts and resolve customer disputes. The individual will also work with third-party vendors for collections and portal billing issues.

In Short

• Monitor accounts daily, including placing accounts on hold, releasing orders, reviewing collection notes, and analyzing aged balances.
• Contact customers for payment of past due amounts and effectively communicate delinquent balances.
• Analyze requests for increased credit limits on existing accounts.
• Assist in gathering and identifying uncollectible accounts for write-off/third-party placement.
• Complete month-end reserve review processes.
• Resolve customer disputes concerning billing and order entry errors.
• Work with the cash applier to ensure the accurate and timely posting of payments.
• Communicate with Sales, Operations, and Customer Service on the status of assigned accounts.
• Other duties as assigned.

Requirements

• Excellent English oral and written communication skills.
• Ability to learn specialized software programs and navigate company databases.
• Working knowledge of Microsoft Office (Word, Outlook, Excel).
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Proven ability to multi-task and manage timelines and deadlines.
• Strong attention to detail and problem-solving skills.
• Ability to work independently with minimum supervision.
• Finger dexterity for keyboarding and computer usage.
• Ability to sit and stay focused for long periods of time.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Flexible working hours.
• Supportive team environment.