Provider Operations Specialist - Remote

Overview

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In Short

• Have a front row seat to provider operations and account management at a growing start-up, applying your skill set to a new professional challenge
• Have the flexibility to identify areas of opportunity for improvement, scope projects, and independently manage them to completion
• Work 1:1 with our provider operations team and Carrum providers on a daily basis to independently solve problems, respond to their needs, and ensure smooth ongoing operations
• Collaborate with internal Carrum teams, learning multiple aspects of our company
• Contribute in significant ways to the ongoing maintenance, management, and enhancement of provider accounts alongside the provider operations team
• Have direct responsibility for key functions that are central to the success of our provider relationships, including knowledge management, billing
• Learn directly from providers through participation in key meetings with stakeholders at all levels of hospitals and health systems

Requirements

• Bachelor’s Degree
• A track record of success in educational and work environments
• A demonstrated interest in health care, with a particular interest in contributing to Carrum’s mission to change how healthcare is delivered and paid for
• A high degree of organization, ability to meet deadlines, and attention to detail
• Strong time management skills and ability to work independently
• Comfort with managing multiple competing priorities and respond to needs across multiple stakeholders
• Excellent professionalism
• Eagerness to learn and grow in a new role
• A positive attitude and spirit of generosity to go above and beyond for our provider partners, our members, our customers, and your internal colleagues
• Ability to appropriately handle confidential information and adhere to HIPAA requirements
• A desire to work in a start-up environment and an “all hands on deck” attitude to contribute to our success
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Benefits

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback.
• We carve out time to let go of work to celebrate our successes and have fun.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.
• Stock option plan
• Flexible schedules and remote work
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan