Triage Operations Supervisor - Remote

Overview

The Triage Operations Supervisor provides leadership and support to the Carolina Complete Health Network telephone triage team, ensuring professional communication and resolution of provider interactions.

In Short

• Lead and supervise the triage team.
• Ensure effective communication with providers.
• Monitor team performance and KPIs.
• Manage call volumes and staffing schedules.
• Conduct data analysis to improve team performance.
• Develop training materials and SOPs.
• Serve as a point of escalation for customer issues.
• Collaborate with internal and external stakeholders.
• Participate in hiring and staff development activities.
• Follow state guidelines and protect confidential information.

Requirements

• 3+ years in call center or customer service management.
• Strong leadership and team development skills.
• Proficient in Microsoft Office, especially Excel.
• Excellent communication skills.
• Strategic thinking and problem-solving abilities.
• Ability to work independently in a remote setting.
• Experience in healthcare or Medicaid is preferred.

Benefits

• Medical, Dental, and Vision insurance.
• Disability and Life Insurance options.
• Annual wellness reimbursement.
• 401k with company match.
• Paid parental leave.
• Paid time off.