Sales Renewal Specialist - Remote

Overview

As a Relationship Account Manager I, you’ll play a key role in managing a proactive customer sales renewal program, engaging with customers to ensure their timely renewal and facilitate their renewal process while focused on upselling and cross selling additional products.

In Short

• Meet or exceed direct sales digital subscriptions renewal goals.
• Proactively reach out to customers a minimum of 90 days prior to renewal date.
• Active sales focus on renewals with upselling and expansion intent.
• Schedule and meet with customers virtually to discuss account health.
• Forecast sales revenue on a monthly basis.
• Implement a sales process to drive a predictable revenue cycle.
• Resolve issues related to order processing and license expirations.
• Negotiate extensions or payment terms based on communication with customers.
• Maintain accurate information in the CRM system.
• Handle requests to cancel renewal maintenance/subscriptions.

Requirements

• Post-secondary education in sales, marketing, business, or education preferred.
• One year of inside/outside sales or customer service experience.
• Salesforce proficiency preferred.
• Strong interpersonal skills and ability to work independently.
• Excellent communication skills, both written and verbal.
• Strong negotiation and problem-solving abilities.
• PC proficiency, including internet, Outlook, Word, and Excel.
• Technology savvy and eager to learn new tools.
• Persistence and relationship-building skills.

Benefits

• Comprehensive and market-competitive benefits.
• Sales commission plan with OTE range of $60,000 - $75,000.
• Mission-driven work environment focused on literacy.