IT Service Desk Intern - Remote

Overview

The IT Service Desk Intern will use their growing understanding of computer, network, and server operations to assist Capstone’s Service Desk department and gain experience in a corporate environment.

In Short

• Provide tier 1 Service Desk Support by responding to phone calls, email, and tickets.
• Create, assign, and update tickets in Service Desk ticketing system.
• Troubleshoot and resolve technical issues for users working onsite and remote.
• Update and install software and operating system patches on end user computers (Mac and Windows).
• Configure and deploy hardware to end users.
• Assist in purchasing process of IT equipment.
• Inventory assets and prepare deprecated systems for recycle.
• Assist in creating and sending business notifications for IT maintenance, new service offerings, and incidents.
• Assist with implementing security initiatives to workstations.

Requirements

• Junior or Senior in college working toward a degree in business, computer science, information science, or a related field.
• Understanding of computer, network, and server operations.
• Knowledge and experience in the Microsoft 365 platform.
• Public cloud experience (AWS, Azure) a plus.
• Great customer service and communication skills.
• This position requires someone who is self-motivated, a quick learner, and an excellent problem-solver.

Benefits

• Gain hands-on experience in IT support.
• Opportunity to work in a mission-driven company.
• Engage in a hybrid work model.
• Learn about the educational publishing industry.
• Develop professional skills in a corporate environment.