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Senior Manager, CandidPro Support - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide
$90,000 - $110,000/year

Overview

The Senior Manager, CandidPro Support will lead the patient and provider support team, ensuring alignment with organizational goals and overseeing the development of team members.

In Short

  • Oversee the Support team and monitor performance.
  • Coach and mentor team members.
  • Act as a liaison between cross-functional teams.
  • Identify opportunities for process improvements.
  • Implement changes for enhanced efficiency.
  • Create a culture of change-readiness.
  • Utilize multiple systems and tools effectively.
  • Ensure team proficiency in software and technologies.
  • Stay updated on industry best practices.
  • Collaborate with various stakeholders to achieve objectives.

Requirements

  • 5+ years of leadership and coaching experience in Customer Success.
  • Experience in healthcare, dental, or medical devices is a plus.
  • Exceptional communication and interpersonal skills.
  • Expertise in change management.
  • Strategic thinking and partnership skills.
  • Proficiency in systems and process management.
  • Adaptability in a dynamic environment.
  • Strong problem-solving abilities.
  • Experience with Google Docs, Salesforce, and Zendesk.

Benefits

  • Competitive compensation.
  • Stock option plan.
  • Unlimited PTO.
  • Work from home stipend.
  • Comprehensive health coverage.
  • Significant discount on treatment plans.
  • Opportunities for growth and learning.
Candidly logo

Candidly

Candidly, founded in 2016, is a high-growth, Series B startup that has established itself as the category leader in AI-driven student debt and savings optimization. The company partners with hundreds of top employers, financial institutions, and retirement record keepers, aiming to serve over 35 million Americans. Candidly has already helped users eliminate more than $1.8 billion in student debt and significantly reduce loan repayment times. With a fully remote international team of 70, including alumni from prestigious companies like Google and UBS, Candidly is committed to democratizing access to financial education and support.

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