Bilingual Contact Centre Representative (Cards, Costco) - Remote

Overview

As a Costco Contact Centre Representative, you will be the first point of contact for our clients, providing support for their day-to-day banking needs while working remotely.

In Short

• First point of contact for clients at CIBC.
• Support clients with CIBC card products.
• Work in a fast-paced environment.
• Resolve issues and provide personalized solutions.
• Engage in meaningful client interactions.
• Problem-solving and efficiency in handling client requests.
• Deep knowledge of CIBC products.
• Flexible working hours including evenings and weekends.
• Remote work with occasional on-site requirements.
• Fluency in French and English required.

Requirements

• Ability to work independently from home.
• Secure workspace with good internet connectivity.
• Strong client engagement and communication skills.
• Problem-solving mindset.
• Passion for helping clients achieve their financial goals.
• Ability to work flexible hours.
• Fluency in both French and English.
• Legal eligibility to work in Canada.
• Willingness to complete skills assessments.
• Commitment to CIBC values: trust, teamwork, accountability.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Social recognition program.
• Opportunities for growth and development.
• Inclusive work environment.
• Support for diverse abilities.
• Paid day off for personal development (Purpose Day).