Bilingual Contact Centre Representative - Disputes (Remote)

Overview

The Bilingual Contact Centre Representative will assist clients with inquiries and disputes related to credit card services, providing a high level of customer service in both English and French.

In Short

• Respond to incoming inquiries and requests from credit card clients.
• Make outbound calls to resolve disputes and educate clients on processes.
• Work remotely with the ability to come on-site occasionally.
• Participate in a comprehensive training program.
• Handle calls in a friendly, courteous, and professional manner.
• Gather necessary information for processing disputes.
• Resolve credit card application inquiries effectively.
• Be flexible with working hours, including evenings and weekends.
• Maintain a secure workspace for remote work.
• Engage with clients to find the right solutions.

Requirements

• Fluency in both French and English.
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Wired internet connection with specified speed requirements.
• Ability to handle customer inquiries and disputes professionally.
• Willingness to work flexible hours including weekends and holidays.
• Commitment to CIBC values: trust, teamwork, and accountability.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offerings and wellbeing support.
• Opportunities for personal and professional growth.
• Inclusive work environment with a focus on belonging.