Bilingual Contact Centre Representative - Canadian Banking - Remote

Overview

The Bilingual Contact Centre Representative at TD will provide exceptional customer service to clients in the Canadian Banking sector, assisting with inquiries and offering solutions while working in a supportive team environment.

In Short

• Provide friendly and knowledgeable support to customers.
• Resolve customer inquiries efficiently at the first point of contact.
• Achieve performance objectives related to customer experience.
• Participate in ongoing training and coaching.
• Work both independently and as part of a team.
• Handle sensitive customer information with integrity.
• Utilize digital literacy across various devices.
• Be flexible and maintain a positive attitude.
• Communicate effectively in both French and English.
• Support the growth and development of your career within TD.

Requirements

• High School Diploma or equivalent.
• Bilingual in French and English.
• Exceptional listening and communication skills.
• Experience in financial or service industries preferred.
• Ability to multitask and navigate multiple systems.
• Digital literacy across a range of devices.
• Positive attitude and resilience in challenging situations.
• Ability to collaborate with team members.
• Integrity in managing sensitive information.
• Proficiency in a language other than French is a plus.

Benefits

• Comprehensive training and onboarding programs.
• Career development opportunities and mentorship.
• Competitive salary and total rewards package.
• Health and well-being benefits including medical and dental coverage.
• Paid time off and banking benefits.
• Supportive and inclusive work culture.
• Flexibility to work remotely when applicable.
• Access to online learning platforms.
• Regular performance and development conversations.
• Commitment to diversity, equity, and inclusion.