Bilingual Chat Specialist - Remote

Overview

As a Bilingual Chat Specialist at CIBC, you will support the Contact Centre strategic objectives by providing exceptional service to clients through online and mobile banking channels.

In Short

• Join CIBC's Chat & Social Media Contact Centre team.
• Support clients with inquiries, complaints, and troubleshooting.
• Work remotely with occasional on-site requirements.
• Flexible working hours, including evenings and weekends.
• Engage clients through written communication.
• Multitask by managing two real-time chats simultaneously.
• Must have a typing speed of at least 50 WPM.
• Fluency in French and English is required.
• Participate in CIBC's Agent@Home remote work program.
• Focus on delivering a meaningful client experience.

Requirements

• Experience in client service roles.
• Strong problem-solving skills.
• Ability to work independently in a quiet workspace.
• Excellent written communication skills.
• Goal-oriented and motivated to deliver results.
• Commitment to CIBC's values of trust, teamwork, and accountability.
• Legal eligibility to work in Canada.
• Wired internet connection with specified speed requirements.
• Willingness to complete skills assessments as needed.
• Respect for diverse perspectives and experiences.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering and wellbeing support.
• Opportunities for personal growth and development.
• Social recognition program for employees.
• Paid day off for personal growth initiatives.
• Inclusive work environment where all team members feel valued.
• Support for a wide range of abilities and accessible candidate experience.
• Culture that encourages ambition and innovation.