Customer Service Representative II (Hybrid) - Remote

Overview

Cadrex is searching for a Customer Service Representative II who will be responsible for entering and processing assigned customer orders received by mail, fax, email, or customer portals/websites. Acts as a first point of contact for customer issues and inquiries. Ensures customer order information is accurate.

In Short

• Reviews purchase orders prior to order entry
• Verifies purchase orders received for accuracy in part numbers, price and billing information
• Enters customer orders, changes, and other data into the computer system
• Receives orders, tracks progress of orders with various internal teams, and follows up on customer inquiries and issues
• Confers with production, shipping, warehouse, and third-party carriers to expedite or trace missing or delayed shipments
• Provides timely and accurate information to customers on order status and product knowledge requests
• Partners with shipping staff to ensure correct delivery terms and customer requirements
• Participates in inter-company meetings
• Manages inventory programs for applicable customers
• Answers phone, mail, and email queries and correspondence

Requirements

• 2+ years’ related experience in a high-volume manufacturing setting preferred
• Read and comprehend simple instructions and correspondence
• Ability to perform basic mathematical operations
• Attention to detail and quality
• High School Diploma

Benefits

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Monthly remote work stipend
• 401(k) investment plan with employer match
• Education support program
• Safety eyeglasses/shoe reimbursement
• Referral bonuses
• Bonus plan for all full-time employees