Technical Services Engineer II - Remote

Overview

As a Technical Services Engineer II, you will ensure seamless technical operations for our customers, providing reliable support across various platforms while mentoring colleagues and managing IT systems.

In Short

• Provide comprehensive support to end-users and manage network operations.
• Resolve workstation issues and perform server/network administration.
• Manage and support Microsoft 365.
• Mentor team members and maintain documentation.
• Provide professional end-user support via multiple channels.
• Monitor and audit computer systems and backups.
• Assist with hardware, software, and peripheral maintenance.
• Handle account creation and user administration.
• Provide proactive communication to users regarding service issues.
• Work hours are Monday-Friday, 11am to 8pm ET, with on-call requirements.

Requirements

• 2+ years of experience with Microsoft Office 365 administration.
• 2+ years of experience with Windows 10 Pro troubleshooting.
• 1+ years of experience in Windows Active Directory administration.
• Bachelor’s degree or equivalent experience.
• CompTIA Network+ and A+ Certification.
• Expertise with Windows 10/11 and Mac OS X.
• Understanding of advanced LAN/WAN infrastructure.
• Experience with Microsoft Endpoint Manager.
• Strong customer service skills.
• Ability to explain technical information to non-technical staff.

Benefits

• Remote work opportunities.
• Medical, Dental, Vision Insurance.
• Four Weeks of Paid Time Off.
• 401(k) with 4% Company Match.
• Company Bonus Structure.
• Tuition Reimbursement.
• Professional Development.
• Employer-sponsored Disability & Life Insurance.
• Paid Maternity and Paternity leave.
• Paid Volunteer Time.