Technical Services Engineer III - Remote

Overview

The Technical Services Engineer III provides advanced technical support across server, network, and Microsoft 365 environments. This role serves as the final escalation point for complex issues, mentor junior staff, and contributes to documentation and process improvement. Ideal candidates thrive in dynamic environments and enjoy solving problems while interfacing with diverse personalities.

In Short

• Manage Conditional Access policies for secure access control
• Implement and maintain Compliance Policies (e.g., DLP, retention)
• Oversee Application Management across Exchange, SharePoint, Teams
• Administer devices via Microsoft Endpoint Manager (Intune)
• Resolve escalated issues across server, network, and cloud environments
• Perform server tasks: DHCP, DNS, AD Connect, IIS, SSL, MS SQL
• Coach Tier 1/2 staff and share technical best practices
• Provide professional support via phone, email, and chat
• Follow SLA-driven workflows and escalation protocols
• Participate in audits and ensure compliance readiness

Requirements

• 3+ years in MSP or enterprise IT support
• Proficiency in Windows 10/11, Mac OS, iOS, Android
• Strong understanding of LAN/WAN, server hardware, and cloud infrastructure
• Experience with Microsoft Intune and Microsoft 365 administration
• Certifications: CompTIA Network+, A+, Microsoft 365 (required); Security+ or Azure Admin (preferred)
• Excellent communication, multitasking, and customer service skills
• Ability to work independently and in SLA-driven environments
• Previous MSP Experience required
• Veteran status preferred

Benefits

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Remote work opportunities
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development