Client Care/Solution Manager - Remote

Overview

The Client Care Manager serves as the connection between client delivery teams and various resources, focusing on strengthening client relationships through effective communication and analytics.

In Short

• Act as a trusted advisor to clients and teams.
• Consult on presentations and communications.
• Create content and graphics for client-facing materials.
• Maintain a self-service library of templates and resources.
• Lead training sessions for account management teams.
• Facilitate bi-annual Innovation Council meetings.
• Collaborate with marketing and research departments.
• Organize and maintain a database of marketing materials.
• Assist with ad hoc projects as needed.
• Ensure adherence to corporate identity guidelines.

Requirements

• 3-5 years of experience in a related field.
• Degree in Marketing or Business Administration.
• Proficiency in Microsoft Office Suite.
• Working knowledge of Adobe Creative Suite.
• Experience with email campaign tools is a plus.
• Excellent interpersonal and communication skills.
• Detail-oriented and able to handle multiple projects.
• Ability to quickly learn and adapt in a fast-paced environment.
• Strong customer service orientation.
• Collaborative team player.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.