Client Solutions Manager - Remote

Overview

This role can be performed remotely anywhere within the United States, with required travel up to 25% of the time. Ensuring clients have a clear understanding of the professional services they're investing in is paramount to the success of our Fullstory customers. A well-defined scope, coupled with properly managed expectations, is the foundation of a successful project and a client set up for long term value. As a Client Solutions Manager, you are the crucial bridge between our organization's expertise and our client's needs, ensuring that every engagement begins with a solid understanding of the deliverables they’ll receive and the value we bring. You will play a vital role in shaping the client experience from the initial contact, ensuring a smooth transition from sales to project delivery and setting the stage for a partnership focused on long-term value.

In Short

• Develop a deep understanding of our service portfolio and support sales to scope, design and position customized professional services offerings.
• Identify and qualify potential clients who would benefit from our professional services offerings or who require custom scoping for professional services offerings and premium support.
• Support ongoing sales enablement on professional services and premium support value proposition and selling process.
• Support creation of new professional service offerings by advocating for customer requests, needs and feedback.
• Collaborate with solution architects and delivery teams to scope projects accurately and create compelling proposals that address client needs.
• Stay up-to-date on industry trends and competitive services offerings.

Requirements

• A proven track record of success in selling SaaS software or professional services.
• Experience in both a pre and post sales environment selling to C-level executives and other key decision-makers.
• Experience running reports and updating opportunities in a CRM (e.g., Salesforce, HubSpot).
• Experience working with customers who spend at least $100k+ in ARR.

Benefits

• Autonomy and flexibility with a remote-first work environment and flexible paid time off.
• Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
• Professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
• Monthly productivity stipend and reimbursement for remote colleagues' initial home office setup.
• Connect with fellow Fullstorians through Employee Resource Group events and team off-sites.
• Paid parental leave to balance family needs.
• Global fertility and family building benefit.
• Bereavement and miscarriage/pregnancy loss leave.