Senior CRM Manager - Remote

Overview

Join our team as Senior CRM Manager! At Twin Harbour Interactive we are building a gaming legacy in the grand strategy genre. As the home of the Supremacy franchise, including beloved brands such as Supremacy: World War 3, Twin Harbour Interactive combines creative ambition with sharp commercial execution. Our mission: to grow sustainably by creating player value that scales - in experience and in revenue. And CRM is a cornerstone of our growth strategy.

In Short

• Own CRM revenue impact across email, push, SMS, newsletters, and in-game messages - from roadmap to execution.
• Drive retention, reactivation, and monetization through CRM-led campaigns in our portfolio of strategy games.
• Scale DTC performance through CRM touchpoints integrated into our proprietary platforms.
• Design, implement, and optimize a state-of-the-market CRM tooling stack that supports 360° orchestration.
• Test and ship campaigns across segments, lifecycles, and product touchpoints - benchmarked against incremental LTV and ROI.
• Lead player segmentation and lifecycle automation strategies.
• Onboard new partners and vendors into our CRM ecosystem.
• Embed with Product, Tech, Live Ops, and Analytics to align CRM with product timelines and monetization levers.
• Drive CRM synergies through alignment with Stillfront Group.

Requirements

• You have at least five years of practical experience with CRM in a freemium environment and consider yourself a business savvy individual.
• You shape strategy and execute it with excellence.
• You don’t need permission to start - you ship, test, and iterate.
• You’re hands-on: segmentation, copy review, campaign QA - all part of your daily rhythm.
• You ask, “What’s the impact?” before building anything.
• Your project management skills to coordinate and prioritize new and upcoming CRM projects are nothing to sneeze at.
• You are an open and confident communicator who knows how to interface with cross-functional teams and external partners.
• You measure yourself regularly along the lines of retention rate improvements, measurable incremental revenue delivered through CRM, share of cross-promoted users and revenues between games, DTC share increases, tooling and efficiency level ups.

Benefits

• Flexible hybrid work models that empower you to do your best work—wherever you are.
• Career Path Framework and mentorship culture providing clarity and feedback for your growth.
• Investment in your growth with language courses, e-learning platforms, and support for conferences and training.
• A creative and commercially sharp team with a mandate to build from scratch.
• Trust, respect, and good humor as the foundation of great teams.