CDN Support Engineer II - Remote

Overview

As a CDN Support Engineer II, you'll play a critical hands-on role in supporting customers across our blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide.

In Short

• Handle technical support requests from customers and internal teams through Zendesk and Discord.
• Troubleshoot application-layer networking problems in CDN environments.
• Monitor network health and resolve issues proactively.
• Collaborate with Engineering and Product teams to address bugs and share insights.
• Suggest improvements for customer support workflows and tools.
• Stay updated with CDN technologies and share knowledge with the team.
• Contribute to internal documentation and customer-facing guides.

Requirements

• 3+ years of experience in the CDN industry.
• Knowledge of web technologies including HTML, CSS, and SSL/TLS.
• Understanding of DNS, VOD, DDoS protection, and load balancing.
• Experience using diagnostic tools like curl and traceroute.
• Awareness of security best practices in CDN operations.
• Strong problem-solving skills and a customer-centric attitude.
• Effective communication skills in fluent English.

Benefits

• Remote-first work environment.
• Performance-based bonuses.
• Medical, dental, and vision insurance coverage worldwide.
• 25 vacation days plus additional loyalty days.
• Meeting-free Thursdays for focused work.
• Home office budget of €500.
• Paid sick leave.
• Parental leave with flexibility.
• Annual team-building events.
• Employee Stock Option Plan (ESOP).
• Mental health support resources.
• Wellness budget of €480.
• Educational budget of €500 yearly.
• Yearly music subscription on us.